Payment, Cancellation & Refund Terms

Saving your card

When you reserve a tree, we ask you to securely save a card with our payment provider, Stripe. This authorisation is for one-time future use tied to this specific reservation only — your card is not enrolled in any subscription or recurring billing, and it will not be charged for anything else without your separate authorisation.

When you're charged

Nothing is charged when you save your card or confirm your reservation. Your card is charged once: on your harvest weekend, after our staff scan your reservation's QR code at collection and confirm the items you're taking home.

How the amount is worked out

The amount charged is based on the tree size and any accessories you actually collect, plus GST, less any reservation discount you're eligible for (currently 5% when a harvest weekend is booked). If what you collect differs from what you originally reserved — for example a different tree size, or an accessory added or removed at pickup — staff will update your order before charging, so the final amount may differ from the estimate shown when you reserved.

Cancellations

If you cancel your reservation before your harvest weekend, no charge is made against your saved card. To cancel or change a reservation, please contact us.

Refunds

If you believe you've been charged in error, contact us as soon as possible at our contact page and we'll review and correct it, including a refund via Stripe where appropriate.